Reservation Change, Cancellation, and Refund Conditions

1.1. The Customer is required to notify the Hotel of any request for changes to their reservation at least 15 days prior to the service start date. The fulfillment of the Customer's specified requests will be evaluated by the Hotel Management based on the hotel's availability, and this is accepted by the Customer unconditionally and without reservation.

1.2. The Customer agrees and undertakes to pay immediately and in full any price difference resulting from changes made as per their request to the Hotel Management. If the payment is not made, the change request will not be processed, and if the change has been made, it will be canceled by the Hotel. This is accepted by the Customer unconditionally and without reservation.

1.3. The Customer agrees and undertakes that the purchased service cannot be transferred to third parties.

1.4. If the Customer fails to notify the Hotel in writing of their intention to participate in the service after missing the start time, the Hotel has the right to cancel all reservations and services made on behalf of the Customer 24 hours after the service's start time. In such cases, no refund will be made to the Customer. However, if the Customer notifies the Hotel of their intention to join the service within 24 hours of the service start, they may still benefit from the service.

1.5. As stated in the pre-information form provided to the Customer, the Customer does not have the right to withdraw from this agreement. If the Customer has benefited from an early booking discount, the Customer accepts unconditionally that they do not have the right to withdraw from this agreement under any circumstances. If the Customer submits a cancellation request or decides to forgo using the purchased accommodation service within less than 14 days prior to the service's start date, the amount paid by the Customer will not be refunded. Any requests for date changes made by the Customer will be evaluated by the Hotel based on availability. If the Customer withdraws from the service after being placed in the Hotel, they have no right to request a refund from the Hotel.

For reservations made on national and religious holidays and public holidays in Turkey, the Customer accepts unconditionally that they do not have the right to withdraw from this agreement under any circumstances.

1.6. If the Customer or their first-degree relatives suffer from illnesses or deaths that prevent their regular occupation for a period of 10 (ten) days, a full report from a public hospital will be required as official documentation before the service starts. The amount paid by the Customer will be refunded within 30 (thirty) business days, excluding mandatory taxes, fees, and similar non-refundable costs paid to third parties and amounts that cannot be refunded.

1.7. If a Customer who has been blacklisted by the Hotel makes an online reservation through the system, the payment will be refunded to the Customer once the reservation form reaches the Hotel, and the reservation will not be processed by the sales representative.

1.8. If the Customer wishes to terminate the service due to defects in the provided service, the Customer agrees and undertakes to cooperate with the Hotel Management and act carefully. They will notify the Hotel authorities in writing of the reasons for termination. Otherwise, the Customer will be considered to have accepted and used the service, and they will not have the right to request a refund of the service fee.

2. Force Majeure

Force majeure events that affect the entire country or part of it, such as wars, terrorist movements or threats, political tensions, the unavailability of property rights, uprisings, military or civil coups or attempted coups, border and airspace closures, travel bans or advisories, accidents and natural disasters like earthquakes, floods, volcanic eruptions that directly or indirectly affect air and land transportation and disrupt general living conditions, strikes and lockouts, inflation, devaluation, economic sanctions, and any limitations on transportation, as well as epidemics, quarantines, and similar situations, may result in the partial or full suspension or termination of the contract upon the choice and notification of the party unable to perform its obligations. In such cases, the Customer accepts unconditionally that no damage or compensation will be paid by the Hotel.