ARTICLE 1. PROVIDER INFORMATION - COHOME

• Title: CO OFFICE SERVICES REAL ESTATE TOURISM CONSULTING INDUSTRY AND TRADE LIMITED COMPANY

• Tax ID Number: 3961448920

• Mersis Number: 0396144892000001

• Address: Dereköy Mahallesi Kirazlık (105.) Sk. No:1, 19 Mayıs/Samsun

• Phone Number: 05523695100

• Email: info@cohome.com.tr

• Website: www.cohome.com.tr

ARTICLE 2. BASIC FEATURES OF THE SERVICE SUBJECT TO THE AGREEMENT

• The service subject to this Agreement is the "Accommodation Service."

• Children accompanying adults: Free for children aged 0-3.

• All activities other than the Accommodation Service are chargeable.

• For refundable reservations, payment is collected at check-in. For non-refundable reservations, the full payment is collected via credit card on the day of booking.

• For bookings made in foreign currency, payments will be collected based on the exchange rate valid on the check-in date. The hotel is not responsible for exchange rate fluctuations.

ARTICLE 3. CONTRACT PRICE AND PAYMENT CONDITIONS

• a. There is no installment option for payments made within our facility.

• b. The consumer and accompanying persons' extra expenses such as food and beverages, personal expenses, transportation, and all goods and services outside the scope of the accommodation are not included in the price.

• c. If there is any change in the product/service price after the reservation is finalized; in case of a price increase, the additional difference will not be charged to the consumer, and in case of a price reduction or discounts applied by CoHome, no refund will be made to the consumer. The consumer has no claim in such cases.

• d. The consumer will be given an invoice for the purchased product/service upon check-out from the hotel. If the consumer does not receive the invoice, they can contact the hotel to have it sent to the provided address. The consumer is responsible for providing accurate address and invoice details and ensuring someone is available to receive the invoice at the address.

ARTICLE 4. INFORMATION

• a. In accordance with food safety management principles, food and beverages from outside the facility are not allowed.

• b. For your money and valuables, you can use the safes available in your room. The facility is not responsible for any lost items.

• c. All hotel rooms are designated as "Non-Smoking Rooms." In accordance with Law No. 4207, smoking and the consumption of tobacco products are prohibited in guest areas and hotel rooms.

• d. Any damage or similar issues that occur in guest areas (hotel rooms/open and closed areas/restaurant/spa/gym/open and closed pool, and other facilities) during the accommodation period will be charged to the guest.

• e. National and international health and safety standards recognized by official institutions are applied within our facility.

• f. Our service standards comply with the Safe Tourism Certification program criteria, and the participation of all our guests is valuable.

ARTICLE 5. PLACE OF SERVICE PERFORMANCE

The accommodation service will be performed at the Co Home facility located at Dereköy Mahallesi Kirazlık (105.) Sk. No:1, 19 Mayıs/Samsun.

ARTICLE 6. RIGHT OF WITHDRAWAL

The accommodation service under this Agreement is exempt from the right of withdrawal as per Article 15-g of the Distance Contracts Regulation, published in the Official Gazette on November 27, 2014. Therefore, the consumer does not have the right to withdraw from the Agreement.

ARTICLE 7. TERMINATION CONDITIONS OF THE AGREEMENT

• For non-refundable reservations, the full fee will be charged. For refundable reservations, cancellation is allowed up to 48 hours before check-in.

• Date changes for refundable reservations can also be made up to 48 hours before check-in.

ARTICLE 8. REQUESTS AND COMPLAINTS

Requests and complaints can be sent to: info@opalehotel.com.

ARTICLE 9. DISPUTE RESOLUTION

In the event of any disputes related to this accommodation service agreement, applications can be made to the consumer problems arbitration committee or consumer court, within the monetary limits determined by the Ministry of Customs and Trade each December.

ARTICLE 10. ELECTRONIC COMMUNICATION CONSENT

The consumer agrees to receive electronic communications, including advertisements, promotions, and campaigns, from the PROVIDER and its partners through email, SMS, phone, and other communication channels. If desired, the consumer can withdraw this consent by notifying the sender via email, without any fee or other obligation.