ARTICLE 1 / PARTIES:

1.1. This agreement is concluded between CO OFİS HİZMETLERİ GAYRİMENKUL TURİZM DANIŞMANLIK SANAYİ VE TİCARET LİMİTED ŞİRKETİ (CO HOME), located at Dereköy Mahallesi Kirazlık (105.) Sk. No:1 19 Mayıs/Samsun, with the telephone number 05523695100, and the customer/user who makes a reservation using the system, entering and confirming all their personal information and accepting the terms stated below, whose name and computer IP number are provided on the reservation form, including their TC number or passport number (hereinafter referred to as the "customer").

ARTICLE 2 / SUBJECT:

2.1. This agreement includes the reservation for the purchase of products/services through the hotel under the conditions described below. In the event of a price increase in the contract amount, the difference will not be requested from the consumer, nor will discounts offered by the facility be refunded to the consumer.

ARTICLE 3 / CONTRACT AMOUNT AND PAYMENT

3.1. The contract amount includes VAT.
3.2. Hotel overnight prices and other extras are in TRY, including taxes.
3.3. All services specified in the reservation are included in the contract amount. Services not specified and extra products/services at the hotel are subject to separate charges, which are paid at check-out.
3.4. A customer who purchases a discounted or promotional product is required to pay the full service fee at the time of making the reservation. The reservation is not finalized until the full payment is made.
3.5. Customers who make reservations through www.cohome.com.tr from abroad will pay in foreign currency. Invoices will be issued in foreign currency based on the TCM bank's foreign exchange sales rate on the check-out day, after the accommodation has taken place.
3.6. Reservation confirmation and invoice delivery for reservations made via www.cohome.com.tr will be as follows:
3.7. Instant Reservation Confirmation: The reservation confirmation will be printed by the customer at the last stage of the system and also sent to the email address provided by the customer. The invoice will be issued after the accommodation and delivered to the customer upon check-out.
3.8. In cases of refunds, the payment will be made to the credit card used for the reservation or the customer’s bank account within 30 days.

ARTICLE 4 / APPLICATION:

4.1. Without written permission from the hotel management, it is prohibited to bring any items that are odorous, leaking, flammable, explosive, or disturbing to the environment, as well as sharp, piercing, and firearms.
4.2. The rules and information, including check-in and check-out times, are published on the website's room detail pages.
4.3. The customer accepts in advance that they are responsible for any damage caused to the hotel’s inventory or common areas, and for the repair of such damage.

ARTICLE 5 / TERM AND TERMINATION:

5.1. The customer will stay during the dates they have reserved. If the customer wishes to extend their stay, they must request it from the hotel at least one day before the check-out date. If a suitable room is available, the stay will be extended after the customer makes payment at the current rates. Otherwise, the customer must depart from the hotel by 12:00 PM on the date of their reservation.
5.2. Reservations made either in writing or verbally can be canceled by the customer using the CO HOME email address or by phone. The following amounts will be deducted according to the cancellation policy. The cancellation fee corresponds to 100% of the reservation amount.
Cancellation can only be made by the customer by entering the special reservation/voucher number and personal information provided during the reservation. This number is unique to the customer and is provided for customer security. The customer is responsible for maintaining the confidentiality and security of this number.
Cancellation periods and deduction amounts (unless otherwise stated by the facility):

• Cancellations made 8 days before the check-in date: free

• Cancellations made 7 days before the check-in date: 100%.

• In the case of a no-show, the customer cannot request a refund for the accommodation fee.
  The customer agrees to the above cancellation policies and acknowledges that they cannot request a refund from CO HOME.
  5.3. The hotel may, with prior notification to the customer, partially or completely change or cancel the reservation up to 8 days before the start date of the reservation. If the customer does not accept these changes or cancellations, they have the right to cancel the reservation and receive a full refund. In this case, the customer will not be entitled to compensation.
  5.4. If the customer requests a cancellation due to an illness or death of themselves or their first-degree relatives, they must provide an official report from a full-fledged state hospital. Otherwise, the customer agrees to the deductions stated above.

ARTICLE 6 / FORCE MAJEURE:

6.1. The facility is not responsible for incomplete service or failure to provide service due to natural disasters, social events, international relations, technical malfunctions, strikes, and protests occurring during or before the reservation dates.

ARTICLE 7 / OTHER PROVISIONS:

7.1. This agreement is exclusively related to the hotel reservation. Upon receiving the customer’s final reservation request, the facility will confirm the reservation by providing the customer with a reservation confirmation after signing this agreement. In case of any issues with the facility, the customer agrees to address the issue only with the hotel operator.
7.2. If the customer has any complaints about their stay, they agree not to request compensation or a refund if they have used the service partially or fully.
7.3. It is the customer’s duty to report any complaints in writing to the authorized person during the service delivery process. If the customer continues to use the service without notifying the hotel staff, their rights to replacement services and refunds will be void.
7.4. The customer acknowledges that they have read and agreed to this agreement after obtaining all necessary information regarding the hotel from the website and telephone. Any complaints regarding inadequate service or defective goods will be based on the information provided to the customer.
7.5. Even if the customer has not signed this hotel reservation agreement for any reason, they are deemed to have been informed of and accepted the terms of this agreement by reviewing the website, advertisements, or emails sent to their provided email address.
7.6. In case of a discrepancy between the copy of the agreement held by the customer and the one held by the hotel, the hotel's copy will prevail. All email and fax communications between the parties will be considered as definitive evidence, and company records will be considered as the main source of information. The parties agree that the addresses and phone numbers they have provided will be used for communication and notifications. Any changes to these details must be communicated in writing.
7.7. The customer may take out insurance for accident and illness-related expenses before the accommodation service begins, covering return expenses and any damage caused by accidents.
7.8. Identification and age checks are performed upon check-in. If there are discrepancies due to incorrect or incomplete information, the hotel will charge the difference at check-in. (All guests over the age of 6 are considered adults.)
7.9. No additional charges will be requested from the customer for price increases during early booking periods and/or other periods (except for system errors). Similarly, discounts offered by the facility will not be refunded.
7.10. The hotel may send campaigns and notifications to the customer’s email address, postal address, and mobile phone. By signing this agreement, the customer gives consent for receiving such communications.
7.12. In case of disputes between the customer and the hotel, the customer has the right to apply to the Consumer Court or the Consumer Arbitration Committee. Before making such an application, the customer must send their complaint in writing to the hotel's customer service and allow the hotel 14 working days to respond.

ARTICLE 8 / COLLECTION:

8.1. With this document, I give permission for COHOME to collect the reservation amount using the credit card specified above. In case my debt cannot be collected from my credit card account, I accept and commit to paying the debt with interest at the applicable credit card rate, along with the installment difference. I have read, understood, and accepted this 5-page agreement consisting of a total of 8 articles and signed it. After signing, I will send a copy of this agreement to info@cohome.com.tr.